The Fine Print, Simplified
1. Agreement to Terms
By accessing or using our services at titi.re, you agree to these Terms of Service. If you do not agree, please do not use our services. We may update these terms from time to time — continued use constitutes acceptance of changes.
2. Definitions
- "We", "us", "our" — Ciprian Titire, trading as titi.re
- "Client", "you" — any individual or entity purchasing or using our services
- "Services" — web design, development, branding, and related services offered via titi.re
- "Deliverables" — the final work product provided under a service agreement
- "Stripe" — our payment processor (Stripe, Inc.)
3. Services Overview
We offer fixed-price digital services including website design and development, brand identity, social media kits, redesign services, Discord server setup, and PC build consultations. All services are described on our Services page.
Prices are listed in British Pounds (GBP) and include the displayed discount during promotional periods. We are not VAT registered (below threshold / reverse charge for B2B).
4. Ordering & Payment
Contract Formation
Placing an order via Stripe Checkout constitutes an offer to purchase. Our email confirmation of your order constitutes acceptance. A binding contract is formed at the point of acceptance.
Payment Terms
- Fixed-price services: Full payment upfront via Stripe Checkout
- Custom projects over £5,000: 50% upfront, 50% on delivery
- Maintenance subscriptions: Monthly in advance, auto-renewing
- Custom quotes: Valid for 30 days from issue date
Scope Changes
Any changes to the agreed scope require a written change order. Out-of-scope work is billed at £75/hour (estimated upfront). Additional revision rounds beyond those included are also billed at £75/hour.
5. Intellectual Property
Upon full payment, you receive ownership of the final deliverables. We retain the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.
Third-party assets (fonts, stock images, libraries) remain subject to their original licences. You warrant that any content you provide does not infringe third-party intellectual property rights.
6. Client Responsibilities
- Provide accurate and complete project information
- Supply required content (text, images, brand assets) in a timely manner
- Provide access to existing systems where relevant (for redesign projects)
- Review and respond to deliverables within agreed review periods
- Ensure you have the right to use all provided materials
7. Delivery & Timelines
Delivery timelines are estimates provided in good faith. We will notify you promptly of any delays. "Delivery" means deployment to the agreed environment plus handoff of all relevant files and documentation.
Timelines begin upon receipt of all required materials and initial payment. Delays in client-provided materials may extend the delivery timeline proportionally.
8. Acceptance & Revisions
Each service includes a specific number of revision rounds (see service descriptions). Revisions are changes to the existing scope — not new features or scope expansion.
Deliverables are deemed accepted 7 calendar days after delivery unless defects are reported in writing within that period. Defects are issues that prevent the deliverable from conforming to the agreed specification.
9. Maintenance Subscription
Maintenance plans auto-renew monthly. You may cancel at any time with 30 days' notice. We may adjust pricing with 30 days' written notice.
Maintenance includes the specific services listed in your chosen tier (see Services page). Work outside the included scope is available at £75/hour.
10. Refunds & Cancellations
Consumer Cancellation Right
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of purchase. However, if you request that work begins within the 14-day period and work is completed, you lose the right to cancel once the service has been fully performed.
Refund Policy
- Work not yet commenced: full refund within 14 days of request
- Work partially completed: refund calculated proportionally for undelivered work
- Work completed and accepted: no refund (defects handled under Section 8)
- Maintenance: refund for the current billing period if cancelled mid-month
11. Warranties & Disclaimers
We warrant that services will be performed with reasonable care and skill, in accordance with generally accepted industry standards, and as described in the service listing.
We do not warrant that services will be uninterrupted, error-free, or compatible with all browsers and devices. We are not responsible for issues caused by third-party hosting, domains, or services outside our control.
12. Limitation of Liability
Our total liability for any claim arising from or related to our services is limited to the total fees paid by you in the 12 months preceding the claim.
We exclude liability for indirect, consequential, or special damages, including lost profits, data loss, or business interruption. This does not apply to liability for fraud, death, personal injury, or IP infringement.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the deliverables, your breach of these terms, or your provision of content that infringes third-party rights.
14. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the engagement. This obligation survives termination of the agreement for 2 years.
15. Force Majeure
Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, government actions, or infrastructure failures.
16. Termination
Either party may terminate with 30 days' written notice. We may terminate immediately if you breach these terms, fail to make payments, or engage in conduct that exposes us to legal risk.
Upon termination, you pay for all work completed up to the termination date. All completed deliverables are transferred to you upon payment.
17. Governing Law & Jurisdiction
These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales (non-exclusive for consumer claims).
18. Dispute Resolution
Before commencing formal proceedings, both parties agree to attempt resolution through the Centre for Effective Dispute Resolution (CEDR) mediation. This is optional for consumer disputes.
19. General Provisions
- These terms constitute the entire agreement between us
- If any provision is found unenforceable, the remaining provisions continue in effect
- Failure to enforce a provision does not constitute a waiver of that provision
- You may not assign these terms without our written consent
20. Contact
For questions about these terms, contact: ciprian@titi.re